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Taking
Excellence to Higher Levels
Published in the JD Journal
Deere and Company
(The opening paragraphs of a 1,200-word article)
Have you recently converted a spare room in a
home office? Completely remodeled an out-of-date kitchen? Organized
all the tools in your garage?
If so, you probably invested a good amount of time considering
how the change would make it easier for you to be more productive,
while meeting the needs of family members and others.
The many businesses within John Deere also recognize the value
of updating and streamlining how they meet customer needs. Thanks
to a new methodology called Business Process Excellence, employees
throughout Deere are finding it easier to create innovative and
cost-effective work processes.
Known as BPE, Business Process Excellence is one of four major
initiatives set forth by the Executive Quality Council. Together
the initiatives help insure the ongoing pursuit of business excellence
and take the company to higher levels. Business Process Excellence
uses a two-phase process known as AIM and IMPACT. Here's how it
works:
Managers use the AIM phase when comparing current and emerging
customer needs with business objectives and what processes are
necessary to close the gaps.
The
acronym AIM comes from the three steps of aligning business and
customer needs with processes, initiating projects to improve
processes, and managing performance of projects all the way through
to implementation. A Master Process Pro position was created and
exists at almost every John Deere unit in the world. Master Process
Pros are trained to lead managers through the AIM process, and
to link all improvement activities within a business unit to its
strategic plan.
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